JOB TITLE: Front-of-House Assistant

LOCATION: Students’ Union Office (On Campus)

WORKING HOURS: Zero-hour Contract*

*Variable shift pattern. Approximately 7 hours per week during term time (depending on the workload within the Societies Team).

JOB TYPE: Student-Staff (Please note that this role is only available for current/incoming students at the LSE).

 CONTRACT TYPE: Fixed term within the 2025-26 academic year

Who are we?

Part business, part charity, part membership body – students’ unions are all seriously fun places to work. They are organisations in their own right. Professionally run, but different. Professional teams support elected student leaders to make change, improve lives and fulfil potential; we help make it happen. Founded in 1897, LSE Students' Union is one of the oldest Students' Unions in the UK and is the representative and campaigning body for students at The London School of Economics and Political Science (LSE).  Like other Students' Unions, it also funds and facilitates student activities on campus, including 200+ societies, 40+ sports clubs through the Athletics Union (AU), the Media Group and Raising and Giving (RAG) charitable fundraising initiatives.

What’s the job?

The purpose of this job is to support the wider organisation in providing a high-quality service to all visitors at the Students’ Union and offer administrative support to the different teams that work within the LSESU overall. From Clubs and Societies to Advice and Student Voice, the SU provides a range of services for students, so the persons in this role will play a key part if triaging any questions and queries from students, staff, and external stakeholders on these things. They will also provide exceptional customer service to all visitors, remaining professional at all times.

Who are we looking for?

We’re looking for a professional individual who has a passion for student experience and satisfaction. It is important that you have good digital and verbal communication skills, and the ability to provide excellent customer service, to ensure that all students/visitors receive the best possible experience from our support. You must have a keen eye for detail and an organised approach to your work, as you’ll be handling sensitive data/information, and have competing priorities at any one time. This role is also perfect for anyone who’d like to develop their knowledge of Students’ Union services whilst studying at LSE!

Why apply?

Because you’re excited by the challenge! The exact opposite of corporate, we’re progressive, daring and creative individuals working to make a difference in unconventional workplaces. Plus…

Benefits and Perks

-       Flexible working whilst you study

-       London Living Wage

-       Development opportunities (including training)

-       LinkedIn Profile Engagement

How to apply?

We want to ensure that all systems, policies and processes are free from bias or discrimination and are fair and accessible. Therefore, we ask that all candidates complete our application process by uploading the following three documents:

Part 1: CV – Outlining your skills and experience to date.

Part 2: Supporting Statement – A one-page statement explaining your suitability for the role. This will be used to determine if you are shortlisted for an interview. Please do not include any personal information (e.g., name or date of birth). Use the attached job description and person specification to help with this.

Part 3: Equal Opportunities Monitoring and Contact Form – This includes personal information so we can contact you if you are shortlisted for an interview. It also allows us to gather and analyse demographic information about our applicants. This form will only be seen by HR and will not impact shortlisting.

Application forms are formatted to ensure the equality monitoring data is removed before they are reviewed by the shortlisting panel. This process ensures that shortlisting is conducted fairly and consistently, giving all applicants an equal opportunity to demonstrate their abilities.

For further about the role, please see the attached full job description and person specification.

Want to apply?

To apply for this role, please complete an online application – found on our website here: Vacancy

In the meantime, if you have any questions about this role, please contact:

Warren Bingham-Roberts (Societies Manager) – w.bingham-roberts@lse.ac.uk

Job Application Timeline

Closing date: Wednesday 23rd April 2025 (23:59pm)

Intended interview dates: w/c Monday 5th May 2025

Start date: August/September 2025