About the job:
The LSESU Advice Service is a sector-leading service with high student satisfaction rates and a talented, high-performing team. Due to an increase in hardship claims, we are recruiting an additional full-time Caseworker to join the existing Caseworker and Advice Manager who leads the team.
The Service provides advice to students on a range of academic and housing issues, while also administering a series of increasingly sought-after hardship funds. The Advice Caseworker will be expected to become an expert in the various areas of advice and support provided and deliver the bulk of the casework.
In addition to reacting to student demand, we are also a proactive service that produces regular blogs and manages two social media accounts. The successful candidate will therefore be responsible delivering much of the Service’s communication and engagement strategy, with a view to increasing stakeholder awareness, improving service accessibility, and providing regular, proactive and useful information to students.
Another key aspect of the role is departmental support for elected student officers. This will vary but is likely to include writing and delivering committee briefings, supporting policy and campaign work, and being involved in officer project teams.
The Advice Service also sits within the wider Student Voice Department, which includes the Representation Team. The job therefore entails working closely with and supporting colleagues across the department and the organisation.
Who are we looking for?
In many ways, this is not a typical Advice Service, and we are not looking for a typical Advice Caseworker. We pride ourselves on our innovative approach to student support and are looking for someone who shares that creative ambition and attitude.
Being a skilled caseworker is essential. We are looking for someone who is both empathetic and pragmatic and capable of handling a large and complex caseload while maintaining high response times and handling challenges with a positive and solution-focused attitude. The successful individual will be enthusiastic about supporting students and understand the complexities of working with an external stakeholder/organisation.
Given the key role in providing 1:1 advice, writing and copy-editing blogs and social media posts, and potentially writing and delivering committee briefings, strong interpersonal, written, and oral communication skills are essential.
Strong diligence, coupled with the ability to digest and disseminate complex regulations, is crucial in delivering the high level of support we provide to LSE students.
We are seeking someone who is self-motivated, driven, resilient, and a role model to others. The ideal candidate will be a strong collaborator, able to support colleagues, and skilled at building and maintaining strong stakeholder relationships.
If this sounds like you, we would love you to apply!
How to apply?
We want to ensure that all systems, policies and processes are free from bias or discrimination and are fair and accessible. Therefore, we ask that all candidates complete our application process by uploading the following three documents:
Part 1: CV – Outlining your skills and experience to date.
Part 2: Supporting Statement– A one-page statement explaining your suitability for the role. This will be used to determine if you are shortlisted for an interview. Please do not include any personal information (e.g., name or date of birth). Use the attached job description and person specification to help with this.
Part 3:Equal Opportunities Monitoring and Contact Form– This includes personal information so we can contact you if you are shortlisted for an interview. It also allows us to gather and analyse demographic information about our applicants. This form will only be seen by HR and will not impact shortlisting.?
Application forms are formatted to ensure the equality monitoring data is removed before they are reviewed by the shortlisting panel. This process ensures that shortlisting is conducted fairly and consistently, giving all applicants an equal opportunity to demonstrate their abilities.
Want to apply?
To apply please complete an online application - found on our website here.
If you would like to have an informal chat about this role, please contact Avinash Mandalia, Advice Service Manager, at a.mandalia@lse.ac.uk