FAQ

Face-to-face, telephone and virtual.

We aim to reply to all enquiries within 5 working days, although in most instances our responses will be much quicker.

At times of high demand and/or if we are short-staffed, it might take slightly longer.

No, everything you share with us is kept confidential within the LSESU Advice Service. The only time we would ever break confidentiality without your consent is if we deemed your life to be at risk, someone else’s life to be at risk, or if we were required to do so by law.

All of these circumstances are extremely rare.

The reason we ask for this information is to ensure that we:

• Are able to get in contact with you
• Are able to provide the right advice, tailored to your individual situation
• Can check whether we are reaching all the different demographics that make up the student body

All data is stored securely and retained in line with our data retention policy

If you are dissatisfied with the experience you have received you can raise a concern by emailing the Advice Manager, Avinash Mandalia, at a.mandalia@lse.ac.uk.

If wish to raise a formal complaint, please visit our complaints page.

Our advisers are trained on a number of topics, however we do not offer a formal legal service so the advice we can give on legal matters may be limited. If you require legal advice, we would recommend speaking to the Citizens Advice Bureau or looking at our list of free legal services here.