LSESU Advice Service is now closed from Thursday 17th until Wednesday 23rd April (inclusive), for LSESU’s closure period.
If you need support during the closure period, there are lots of resources available to you:
· For Academic Support please visit our website https://www.lsesu.com/support/advice/
· For Housing Support please contact University of London Housing Services
· For Financial Support please contact LSE Student Support and LSE Access Funding, Citizen’s Advice Bureau or Turn 2 Us
Mental health and wellbeing · Access 24/7 out of hours mental health support via our partner, Spectrum Life.
· If you’re staying in residences over the break, your hall wellbeing teams are available and can be contacted by calling 0800 058 4100, emailing hallswellbeing@lse.ac.uk or by simply visiting the reception at your hall. There's lots of activities and events throughout the break in halls. To find out more visit Halls Life. · Visit our list of resources for support outside of LSE. · Find out how to access urgent and crisis support.
LSESU Outlet Closures
· LSESU GYM - Closed from the 17th to the 23rd of April (inclusive)
· Marshall Sports Centre & Strength and Conditioning Suite - Closed from the 17th to the 23rd of April (inclusive)
· Three Tuns - Closed from Monday 14th April to Tuesday 6th May (inclusive)
service updates:
It is with sincere apologies that the Hardship & Childcare Funds are temporarily closed with immediate effect. We will update here when we know when we will be re-opening. We do apologise for the inconvenience. Applications received during the closure will not be reviewed. Last updated: 20/03/2025
General Information
The LSESU Advice Service offers both online and in-person appointments.
If you need advice, please either:
Zero Tolerance Statement
Our dedicated advisers are here to provide advice and support to LSE students. In turn, we ask that our advisers be treated with courtesy and respect.
We have a zero-tolerance approach to abuse of our staff and reserve the right to remove access to the Advice Service to anyone who engages in abusive, violent, aggressive or any otherwise unacceptable behaviour.
You can find all of the Advice Service policies on our Union policies page.
Union Policies
FAQs
What type of appointments do you offer?
Face-to-face, telephone and virtual.
How long will you take to respond to my enquiry?
We aim to reply to all enquiries within 5 working days, although in most instances our responses will be much quicker.
At times of high demand and/or if we are short-staffed, it might take slightly longer.
Will my department find out that I've sought advice from you?
No, everything you share with us is kept confidential within the LSESU Advice Service. The only time we would ever break confidentiality without your consent is if we deemed your life to be at risk, someone else’s life to be at risk, or if we were required to do so by law.
All of these circumstances are extremely rare.
Why do I need to complete a client details form?
The reason we ask for this information is to ensure that we:
- Are able to get in contact with you
- Are able to provide the right advice, tailored to your individual situation
- Can check whether we are reaching all the different demographics that make up the student body
All data is stored securely and retained in line with our data retention policy
How can I complain about my experience with the Advice Service?
If you are dissatisfied with the experience you have received you can raise a concern by emailing the Advice Manager, Avinash Mandalia, at a.mandalia@lse.ac.uk.
If wish to raise a formal complaint, please visit our complaints page.
Do you offer legal advice?
Our advisers are trained on a number of topics, however we do not offer a formal legal service so the advice we can give on legal matters may be limited. If you require legal advice, we would recommend speaking to the Citizens Advice Bureau.
Where to find us
Saw Swee Hock Student Centre