how to make a complaint
Before you make a formal complaint, please make sure you have read our full LSESU Members Complaint and Discipline Procedure.
With any complaint, we aim to:
- Resolve the complaint as fairly and as swiftly as possible
- Deal with the complaint in confidence
- Keep you updated on what is happening with the complaint
Not every complaint is the same or can be dealt with in the same way. Some are complaints about the conduct of a member of staff, which have a very clear process on how we deal with them. Sometimes they are a bit more complex, particularly when it comes to elected officers – as they are covered by a number of different procedures and processes.
The complaint handler will formally acknowledge receipt of a complaint within five working days.